We want you to be
completely happy with your purchases. So we do everything we can to assure you
get the exact merchandise you order, delivered on time. If for any reason you
are not satisfied with your order, we will be happy to accept returns within 7
business days after your receipt of the item under the following guidelines:
Returns Policy
Returned merchandise
must be in unused condition and in its original packaging. Opening a product,
and removing it from its factory installed protective packaging and /or
assembling it constitutes use: at this point the remedy to the customer is the
product support and warrantee policy provided by the product’s manufacturer.We go to great lengths to sell only products
that have superior product support and defective merchandise replacement
policies.In general these remedies are
faster, and more effective than we can provide.
When packing your order for return, please be sure all the original packing
material and instruction papers and/or manuals are included. We will be unable
to process your return if parts are missing, or if items are not packed
properly to avoid damage to products and their boxes and/or packages. ARF kits
are specially packaged to insure safe shipping of all contents. In order to
receive credit for a returned ARF, the contents must be returned in the
original plastic covers and arranged in a manner that will not damage the
contents or packaging.
Please contact us for a return authorization number. Freight charges will not
be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
Damaged Merchandise
If a package has been
damaged in shipping and it is apparent when the package arrives at your door,
please REFUSE the delivery. If you have already accepted a package, and then
discover that it has been damaged, call us immediately. We'll take it from
there. Be sure to save all paperwork and packing material with the damaged
goods. The carrier may wish to inspect it before processing the claim. Please
do not return damaged-in-shipment merchandise yourself. It could jeopardize
your claim and keep you from receiving credit for the return.
Defective Merchandise
If you receive
defective merchandise, please call us for return instructions. In some cases,
we will accept returns and make adjustments; however, most of our manufacturers
prefer handling defects directly. Defects found after the product is in use
usually fall under manufacturer's warranty. A customer service representative
will be happy to help you determine which procedure is appropriate for you.
Lost Boxes
If you feel a box has
been lost in transit, please call with the order or invoice number and a list
of the missing items. A tracer will be initiated at that time. A claim number
will be issued if the carrier does not show delivery within 10 days of the scheduled
delivery date. Credit will be issued for the missing merchandise when we obtain
the claim number from the carrier.
Missing Parts
Should you receive
merchandise that is missing a part, please contact us. We will ensure that you
are sent the part from our stock as appropriate and if available. In accordance
with many manufacturers’ policies, we may direct the information or your call
directly to the manufacturer.
